Refund policy

You can return items within 30 days of receiving your order.
Products must be unused and unworn.
Please keep your receipt or proof of purchase.

To start a return, contact us at cafejolie.shop@gmail.com.

Please note that preorders are non refundable while in production. Please do not preorder any items that you are unsure about. Make sure to check the measurements before placing an order.

Since we are a small business, please understand that customers are responsible for the return shipping costs to our office in Germany.
Items sent back without requesting a return first will not be accepted.

Exchanges

We gladly accept returns; however, we do not offer direct exchanges. Should you wish to receive a different size or style, please place a new order once your return has been confirmed. Since stock availability may change, we strongly encourage you to review your measurements before completing your purchase.

Refunds

After receiving and inspecting your return, we’ll send you an update on your refund status. If your refund is approved, it will be processed automatically to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Delays

Please note that shipping times may vary during holidays or due to customs delays. We are not responsible for delays caused by the shipping carrier.

If you have any questions about your order or shipping, contact us at:
📧 cafejolie.shop@gmail.com

Café Jolie is not liable for any shipped out items.

Once your item is shipped out, it is entirely out of our hands. We are not able to offer refunds due to issues such as incorrect addresses or customers not being available at time of delivery.